Terms and Conditions
Ø PAYMENT CONFIRMATION (for Services) – Must mention the process of how the customer will receive the payment confirmation (ex; by email or SMS or mail) and the time the payment confirmation will reach the customer (ex. Within 24 hrs).
Sample: Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment.
Ø REFUND POLICY - must detail the refund policy clearly on the Website to inform Cardholders of their rights and responsibilities.
Should also have the below statement:
‘’Refunds will be done only through the Original Mode of Payment”
***For No Refund Policy and NO Cancellation- this must be very clearly communicated to Cardholders before the purchase decision is made, to prevent misunderstanding and disputes.
Ø CANCELLATION POLICY – The expected time span for reporting the services ordered to be cancelled and the conditions under which cancellation will be allowed.
Sample: Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.